Welcome to YayBox! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how YayBox (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit and make purchases from our website, www.yaybox.co.uk (the “Site”).

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site.

1. Information We Collect

We collect various types of information from and about users of our Site, including:

• Personal Information: This is information that can identify you directly or indirectly. We may collect:
  • Contact Information: Name, email address, postal address, phone number.
  • Payment Information: Credit card numbers, billing address, and other payment details (processed securely by third-party payment processors). We do not store full credit card numbers on our servers.
  • Account Information: Username, password, purchase history.
  • Order Information: Details about products you purchase, delivery information.
  • Communications: Records of your correspondence with us, such as customer service enquiries.
• Non-Personal Information: This is information that does not directly identify you. We may collect:
  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Pages viewed, links clicked, time spent on pages, referral source, search queries.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

2. How We Collect Information

We collect information in several ways:

• Directly from You:
  • When you create an account.
  • When you place an order.
  • When you sign up for our newsletter.
  • When you contact us with enquiries or provide feedback.
  • When you participate in surveys or promotions.
• Automatically as You Navigate the Site:
  • Through cookies, web beacons, and other tracking technologies.
  • Through server logs.
• From Third Parties:
  • We may receive information from third-party service providers (e.g., payment processors, delivery partners) to fulfil your orders and services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process and Fulfil Your Orders: To process your purchases, dispatch products, and provide customer service related to your orders.
• To Manage Your Account: To create and maintain your account, and manage your preferences.
• To Improve Our Site and Services: To analyse usage patterns, troubleshoot technical issues, and enhance the user experience.
• To Communicate with You: To send order confirmations, dispatch updates, marketing communications (if you opt-in), and respond to your enquiries.
• To Personalise Your Experience: To recommend products and offers tailored to your interests.
• For Marketing and Promotional Purposes: To send you newsletters, promotions, and special offers that may be of interest to you (you can opt-out at any time).
• For Security and Fraud Prevention: To protect the security and integrity of our Site, prevent fraudulent transactions, and comply with legal obligations.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with third-party vendors and service providers who perform functions on our behalf, such as payment processing, delivery, data analysis, email delivery, hosting services, and marketing assistance.
• Business Transfers: In the event of a merger, acquisition, reorganisation, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

5. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Update: You can access and update your account information by logging into your account on our Site.
• Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in each email.
• Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. However, if you remove or reject cookies, this could affect the availability and functionality of our Site.
• Do Not Track: Our Site does not currently respond to “Do Not Track” signals.
• Data Rights (e.g., UK GDPR, Data Protection Act 2018): Depending on your location, you may have additional rights regarding your data, such as the right to access, rectify, erase, or restrict the processing of your personal information. Please contact us using the information below to exercise these rights.

6. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

YayBox Customer Care
Email: yayboxretail@gmail.com